Customer Success Executive – Kolkata

Customer Success Executive

Key Responsibilities

• Call and engage with pre-schools and leads from our CRM, ads, and events.
• Explain the Language Launchpad product and schedule appointments for demos.
• Coordinate with the Growth & Partnerships Lead to ensure timely field visits.
• Maintain accurate records of leads, follow-ups, and appointments.
• Support pre-sales queries, share resources, and ensure a smooth customer journey.
• Help collect feedback from users for continuous product improvement.

What We’re Looking For

• 1–2 years of experience in inside sales, telecalling, or customer support (edtech preferred).
• Excellent phone etiquette and communication in English, Hindi, and Bengali.
• Organized, friendly, and proactive in managing daily outreach and follow-ups.
• Basic tech skills—comfortable using Google Sheets, CRMs, and communication tools.
• Passion for early childhood learning and working with educators and parents.

What We Offer

• Fixed salary + performance based bonus
• Mentorship and training in both sales and customer engagement.
• Career growth in a fast-moving, impact-focused startup.