Customer Success Executive Job

Job Description

About the job: The Zell Story: Transforming careers through affordable, accessible training and top-notch education in partnership with industry experts. We're dedicated to empowering individuals for professional success. At our workplace, dedication meets quirkiness, fostering innovation and collaboration. With a serious approach to work and a commitment to enjoyment, we offer a close-knit, family-like atmosphere. Join us for a fulfilling work-life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure. For more information about Zell, please visit - https://www.zelleducation.com/why-zell/. Key Responsibilities: 1. Training and onboarding of students post-sales 2. Delivering prompt, efficient, and friendly responses to students across various channels 3. Initiate regular calls with the students to track their progress 4. Proactively manage the success of the assigned students and identify/develop upselling opportunities 5. Build a solid and lasting relationship with the customers 6. Perform any other tasks required to ensure customer satisfaction 7. Act as the customer's voice for Zell's internal teams and work with relevant teams to improve the product and services based on feedback received from the students 8. Cross-sell and upsell the courses offered 9. Responsible for handling client relationships, requiring strong multitasking and interpersonal skills Come join us if you are passionate about customer success and helping students achieve their learning goals in the field of finance and accounting. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 3,00,000 - 4,20,000 /year Experience: 1 year(s) Deadline: 2025-07-03 23:59:59 Skills required: Client Interaction, Client Relationship Management (CRM) and Customer Support Other Requirements: 1. Minimum 1 year of experience in a customer success role 2. Excellent written and verbal communication skills 3. Strong sense of responsibility and ownership 4. Experience in handling challenging situations and demonstrated capabilities of overcoming them 5. Have strong empathy for customers and a passion for customer success 6. Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred 7. Should be flexible to work in rotational shifts (at least one weekend, i.e., Saturday or Sunday, would be a working day) About Company: Zell Education is an education initiative set up to act as a facilitation centre for the Association of Chartered Certified Accountants (ACCA) and professionals with professional qualifications, with its registered office situated in Mumbai, India.