Customer Success Executive

About Us:

Choira Musictech is an innovative music technology startup at the forefront of combining music, AI, and digital experiences. We are looking for a dynamic Customer Success Executive to help grow our client base, generate high-quality leads, and build strong, lasting relationships.

Role Overview:
The Customer Success Executive will be responsible for generating and nurturing leads, collaborating closely with the marketing and social media teams, and ensuring clients have a seamless experience. This role is ideal for someone with over 2 years of experience in sales, business development, or customer success, who thrives in a fast-paced startup environment and enjoys working cross-functionally.

Key Responsibilities:

● Generate, qualify, and manage leads from multiple platforms including LinkedIn, social

media, email campaigns, and other digital channels.

● Collaborate with the marketing and social media teams to create campaigns that drive

lead generation and engagement.

● Nurture relationships with prospective clients to convert leads into long-term customers.

● Track, analyze, and report lead generation performance, and suggest improvements for

conversion optimization.

● Support the sales team by providing insights and data on potential clients and market

trends.

● Ensure timely follow-ups and maintain strong communication with leads and clients.

● Maintain and update CRM with accurate lead and client information.

● Assist in creating customer success strategies that enhance client satisfaction and

retention.

Requirements:
● Minimum 2 years of experience in sales, customer success, or business development.● Proven track record of generating leads and achieving sales targets.● Strong communication, interpersonal, and negotiation skills.● Familiarity with CRM tools, lead generation platforms, and digital marketing channels.● Self-motivated, proactive, and capable of working in a dynamic startup environment.● Ability to collaborate effectively with marketing and social media teams

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹450,000.00 per year

Work Location: In person