Customer Success Executive

Experience Required:

Role Overview

Customer Success Executive

Key Responsibilities

• Act as the primary point of contact for clients post-project initiation.
• Understand client needs and translate them into actionable insights for the design and project teams.
• Ensure client satisfaction through clear communication, follow-ups, and proactive issue resolution.
• Collaborate with design teams to ensure deliverables meet client expectations and design standards.
• Support clients with project updates, timelines, and feedback coordination.
• Maintain accurate documentation of client communications, approvals, and project progress.
• Contribute ideas to enhance the overall customer journey and experience.
  

Required Skills & Qualities

• 1–3 years of experience in

  customer success, client servicing, or account management

  , ideally in the

  design, architecture, or creative industry

  .
• Basic understanding of

  design principles, interior layouts, and visual presentation

  .
• Excellent communication and interpersonal skills.
• Strong coordination and follow-up abilities.
• Problem-solving attitude with a passion for delivering quality experiences.
• Proficiency in MS Office, CRM tools, and basic documentation.