Customer success Executive

Job Overview:

We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate will be responsible for building strong client relationships, supporting product demonstrations, and ensuring a seamless customer experience. This role requires a blend of communication, coordination, and basic understanding of tech or software products.

Key Responsibilities:

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  Build and maintain strong, long-lasting customer relationships.

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  Conduct client onboarding sessions and deliver product demonstrations.

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  Understand customer needs and provide appropriate solutions using our tech products.

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  Collaborate with internal teams (sales, product, support) to ensure smooth service delivery.

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  Identify opportunities to upsell or cross-sell products and contribute to revenue growth.

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  Track customer issues and ensure timely resolution.

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  Travel up to 25% for client meetings, demos, and on-site support when required.

Required Skills & Qualifications:

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  Bachelor’s degree in any discipline.

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  0–2 years of experience in Customer Success, Sales, or related roles (freshers welcome).

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  Good communication and interpersonal skills.

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  Ability to understand and explain tech products to clients.

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  Positive attitude, problem-solving skills, and customer-centric approach.

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  Willingness to travel as needed (up to 25%).