Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Ideagen
>
Customer Success Engineer - Tier 1

Customer Success Engineer - Tier 1

Ideagen

2 - 4 years

6 - 7 Lacs

hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

computer science talent acquisition rdbms customer satisfaction remote desktop issue resolution medical insurance troubleshooting technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a Customer Success Engineer (Tier 1) to be the first line of support for our customers. In this role, you ll provide technical assistance, troubleshoot issues, and ensure customer satisfaction by resolving problems quickly or escalating them when needed. If you re passionate about helping customers succeed, have strong communication skills, and thrive in a collaborative environment, we d love to hear from you!

Responsibilities

Handle incoming support requests via email and phone within agreed SLAs.
Diagnose and troubleshoot basic software and connectivity issues.
Follow defined procedures for resolution and escalate complex cases to Level 2/3 teams.
Document all customer interactions in
Zendesk
.
Contribute to FAQs, troubleshooting guides, and internal knowledge base updates.
Collaborate with cross-functional teams to expedite issue resolution.
Ensure customer satisfaction through timely follow-ups and clear communication.

Skills and Experience

Bachelor s degree/diploma in Computer Science, IT, or related field (or equivalent work experience).
2 4 years of experience in customer or technical support roles.
Experience supporting
SaaS or cloud-based products
.
Strong knowledge of
SQL or scripting fundamentals
and RDBMS.
Familiarity with remote desktop tools and troubleshooting methodologies.

More Jobs at Ideagen

Technical Product Owner

Hyderabad, Telangana, India

5 - 8 yrs

Salary: Not disclosed

Change Manager

Hyderabad

4 - 8 yrs

INR 6 - 10 Lacs

Incident Manager

Hyderabad

4 - 8 yrs

INR 6 - 10 Lacs

VP of Product Development

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Technical Sales Support

Hyderabad

Experience: Not specified

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Ideagen

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Success Engineer - Tier 1