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Customer Success- Community Internship

0 - 4 years

0 Lacs

ahmedabad gujarat

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service social media management product knowledge order tracking issue resolution record keeping email communication chat support feedback collection customer experience improvement

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for responding to customer inquiries via email, chat, and social media. Your duties will include assisting customers with product-related queries, order tracking, and issue resolution. Additionally, you will be expected to collect feedback and provide insights to improve the overall customer experience. It will be essential for you to work closely with the operations and marketing teams to enhance customer satisfaction. You will also be required to maintain accurate records of customer interactions and follow up as necessary. The company you will be working for is India's first semi-permanent hair color brand. They are the manufacturer and seller of the products, operating with both B2B and B2C setups. For more information about the company, you can visit their website at www.birdsofparadyes.com.,

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