Customer Success Associate

As a Customer Success Associate at University Living in Noida, your role will involve engaging with students, providing customer support, ensuring customer satisfaction, and improving customer retention. Your day-to-day tasks will include addressing customer inquiries, solving issues, and guiding them on their accommodation choices. It is essential to have analytical skills to assess customer needs and track key metrics for enhancing the overall customer experience. Key Responsibilities: - Engage with students and provide excellent customer support - Ensure customer satisfaction and work on improving customer retention - Address customer inquiries and resolve issues effectively - Guide students on their accommodation choices - Utilize analytical skills to assess customer needs and track key metrics for enhancing customer experience Qualifications Required: - Proficiency in customer engagement, customer support, and customer satisfaction skills - Experience in implementing customer retention techniques - Strong analytical skills to assess and track customer needs - Excellent communication and interpersonal skills - Ability to work independently as well as collaboratively in a team - Familiarity with student housing and accommodation services is a plus - Bachelor's degree in Business, Communications, or a related field University Living is a leading global student housing marketplace with a vast network of properties across various international education hubs. Founded by industry experts with a vision to simplify accommodation search for students, the company has received recognition for its innovative solutions and services. Join us in our mission to provide students with value-for-money accommodation options and make a positive impact in their university living experience. As a Customer Success Associate at University Living in Noida, your role will involve engaging with students, providing customer support, ensuring customer satisfaction, and improving customer retention. Your day-to-day tasks will include addressing customer inquiries, solving issues, and guiding them on their accommodation choices. It is essential to have analytical skills to assess customer needs and track key metrics for enhancing the overall customer experience. Key Responsibilities: - Engage with students and provide excellent customer support - Ensure customer satisfaction and work on improving customer retention - Address customer inquiries and resolve issues effectively - Guide students on their accommodation choices - Utilize analytical skills to assess customer needs and track key metrics for enhancing customer experience Qualifications Required: - Proficiency in customer engagement, customer support, and customer satisfaction skills - Experience in implementing customer retention techniques - Strong analytical skills to assess and track customer needs - Excellent communication and interpersonal skills - Ability to work independently as well as collaboratively in a team - Familiarity with student housing and accommodation services is a plus - Bachelor's degree in Business, Communications, or a related field University Living is a leading global student housing marketplace with a vast network of properties across various international education hubs. Founded by industry experts with a vision to simplify accommodation search for students, the company has received recognition for its innovative solutions and services. Join us in our mission to provide students with value-for-money accommodation options and make a positive impact in their university living experience.