Customer Success Associate Level 1

As a Customer Service Representative at our company, your primary responsibilities will include: - Engaging with customers via phone, email, chat, or in-person to address their queries, concerns, and requests. - Developing in-depth knowledge of company products, services, policies, and procedures to provide accurate information to customers. - Listening to customer issues and working diligently to resolve them promptly and efficiently while maintaining a high level of customer satisfaction. - Communicating effectively and professionally with customers, colleagues, and other departments to relay information, resolve issues, and provide updates. - Maintaining detailed records of customer interactions, transactions, and resolutions in the CRM system. - Addressing customer complaints in a patient and empathetic manner, finding appropriate solutions to resolve their concerns. - Offering product troubleshooting and assistance, guiding customers on product usage and best practices. - Adhering to company policies and procedures, ensuring compliance with established guidelines. Qualifications required for this role: - High school diploma or equivalent (Bachelor's degree in Business, Hospitality, sales & marketing preferred). - Excellent communication and interpersonal skills. - Proficiency in English is a must. - Strong problem-solving abilities. - Patience and empathy in dealing with customer issues. - Ability to work in a fast-paced environment and handle high call volumes. - Flexibility to work evenings, weekends, and holidays if required. If you join our team, you can look forward to benefits such as: - Opportunity to develop your own team. - Health insurance. - Experience working with the Global Company. - Competitive Learning Environment with supportive co-workers. - Paid leaves up to certain limits. - Career Development. - Competitive Salaries & Variable Bonuses. - Referral Bonus. - Star Performer Bonus. - Casual Dress Code. Please note that this is a Full-Time position based Onsite in Surat, Gujarat with Night Shift hours from 9 PM to 6 AM, Monday to Saturday (US Shift PST). Freshers with excellent communication skills are welcome to apply.,