Customer Success Associate Level 1

Role Overview: As a Customer Support Representative, you will be responsible for engaging with customers through various channels such as phone, email, chat, or in-person to address their queries, concerns, and requests. You will need to develop a deep understanding of the company's products, services, policies, and procedures to provide accurate information to customers. Your role will involve listening to customer issues, resolving them promptly while ensuring a high level of customer satisfaction. Effective communication with customers, colleagues, and other departments, as well as maintaining detailed records of interactions, will be key aspects of your responsibilities. Key Responsibilities: - Engage with customers via phone, email, chat, or in-person to address their queries, concerns, and requests. - Develop in-depth knowledge of company products, services, policies, and procedures. - Listen to customer issues and work diligently to resolve them promptly and efficiently. - Communicate effectively and professionally with customers, colleagues, and other departments. - Maintain detailed records of customer interactions, transactions, and resolutions. - Address customer complaints in a patient and empathetic manner, finding appropriate solutions. - Offer product troubleshooting and assistance, guiding customers on product usage. - Adhere to company policies and procedures, ensuring compliance with guidelines. - Attend Board Meetings which may be held during Business hours or non-Business hours. Qualifications: - High school diploma or equivalent (Bachelor's degree in Business, Hospitality, sales & marketing preferred). - Excellent communication and interpersonal skills. - Proficiency in English is a must. - Strong problem-solving abilities. - Patience and empathy in dealing with customer issues. - Ability to work in a fast-paced environment and handle high call volumes. - Flexibility to work evenings, weekends, and holidays if required. (Additional Details: Omit as no additional company details are mentioned in the provided Job Description),