Customer Success Associate

As a Customer Success Associate at AlgoSec, your role will involve managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. You will segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. Your responsibilities will include coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. Monitoring customer health and defining critical triggers to identify accounts requiring intervention will be crucial, along with partnering with internal teams to ensure timely follow-up and track the effectiveness of scaled engagement. Key Responsibilities: - Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach. - Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinate and execute digital-first programs to accelerate time-to-value and improve adoption. - Monitor customer health and define critical triggers to identify accounts requiring intervention. - Partner with internal teams to route customers to the right resources and ensure timely follow-up. - Track and report on the effectiveness of scaled engagement. - Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications Required: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. In addition to the outlined responsibilities and qualifications, you may have an advantage if you have experience with Salesforce, Gainsight, or other Customer Success Platforms, as well as experience running campaigns, webinars, or other digital engagement initiatives.,