Customer Strategist

Lodha Group

3 - 6 years

8 - 12 Lacs

mumbai

Posted:6 hours ago| Platform:

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Skills Required

mis reporting loop civil compliance mep

Work Mode

Work from Office

Job Type

Full Time

Job Description

Pre-preparation for Customer Key Handover as per SOP.
Generate rapport with the customers coming for Key Handover
Demonstrate a high degree of warmth while dealing with / talking to the customers
Register all customer feedback/concerns and channelize it as per SOP to close the loop.
Maintain Customer data confidentiality.
Any other activity associated with Customer Engagements/ Events - assist in these
Snagging, de-snagging & handover of apartments & common areas
Issuing keys to customer against cheques & keeping records
Maintaining/record keeping of all relevant data for apartment/common area readiness
Ensure flat readiness for daily unit visits & KHO with Civil finishing & MEP readiness
Effective hand-holding customers in the pre and post-possession stage
Ensure 100% compliance in KYC
Interact with customers over call/face to face
Timely maintaining & sharing of all MIS reports
Timely processing of vendor invoices.

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