Customer Strategist

Lodha Group is looking for Customer Strategist to join our dynamic team and embark on a rewarding career journey.
Client Relationship Management : Develop and maintain strong relationships with key clients to understand their needs and goals. Customer Engagement : Drive engagement by proactively communicating with clients, providing product/service updates, and offering solutions to meet their evolving needs. Problem - Solving : Address client issues, troubleshoot problems, and provide timely and effective solutions. Product/Service Adoption : Drive product or service adoption by educating clients on features, functionalities, and best practices to maximize value. Performance Analysis : Analyze customer usage data, metrics, and feedback to identify opportunities for improvement and expansion. Cross - functional Collaboration : Collaborate with sales, support, and product development teams to ensure a seamless customer experience. Upselling and Renewals : Identify opportunities for upselling or expansion based on client needs and facilitate contract renewals. Required Skills and Qualifications : Customer Focus : Strong dedication to customer satisfaction and success. Communication Skills : Excellent communication and interpersonal skills to build rapport and convey complex concepts effectively. Problem - Solving Abilities : Strong analytical and problem - solving skills to address client challenges and provide solutions. Product/Service Knowledge : In - depth understanding of the company's products/services and their applications. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.