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BT Group
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Customer Solutions Design Practitioner

Customer Solutions Design Practitioner

BT Group

5 - 9 years

0 Lacs

karnataka

Posted:3 days ago| Platform: Shine logo

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Skills Required

troubleshooting business strategy technology integration requirements analysis root cause analysis requirements gathering negotiation skills commercial awareness decisionmaking business analysis acumen solution design expertise technology migration capabilities inclusive leadership proposal development skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Solutions Design Professional, you play a crucial role in supporting the creation of end-to-end technical designs and solutions that effectively meet customer needs. Your responsibilities include capturing business requirements, translating them into high-quality technical solutions using standard approaches, and contributing to issue resolution during the design phase to ensure alignment with specific requirements and the broader technical strategy. Key Responsibilities: - Designing scalable, adaptable, and cost-effective solutions in accordance with business needs - Managing the integration of designs, ensuring adherence to architectural principles and policies - Conducting root cause analysis for design-related issues, change management, impact assessments, and design documentation updates - Providing in-life support for solution-related issues and offering support for design root cause analysis Qualifications Required: - Troubleshooting skills - Business strategy expertise - Technology integration capabilities - Decision-making skills - Requirements analysis proficiency - Root cause analysis experience - Requirements gathering ability - Growth mindset - Negotiation skills - Business analysis acumen - Commercial awareness - Solution design expertise - Technology migration capabilities - Inclusive leadership skills - Proposal development skills You are expected to embody leadership standards, including leading inclusively and safely, owning outcomes that benefit the broader organization, delivering exceptional value to customers, demonstrating commercial acumen, fostering a growth mindset, and building diverse and future-ready teams where every individual can thrive.,

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Customer Solutions Design Practitioner