Customer Service/Sales Representative

Job Title: Customer Service/Sales Representative – Inbound International Voice Process (with Inbound Sales)
Location: Sanpada, Near Vashi Station
Shift Timing: Night Shift
Experience Required: 6 Months–1 Year (International BPO)

Job Overview:

We are looking for a proactive and customer-focused Customer Service Executive to handle inbound calls from international clients, including both customer support and inbound sales. The ideal candidate will have strong communication skills, a solution-oriented mindset, and the ability to upsell or cross-sell products/services when appropriate. This role involves addressing customer queries, resolving concerns, and providing a seamless experience while identifying potential sales opportunities.

Key Responsibilities:

• Handle inbound calls from international customers in a professional and courteous manner.
• Resolve customer queries, complaints, and service-related concerns effectively.
• Identify customer needs and recommend suitable products/services (upsell or cross-sell where applicable).
• Provide accurate and clear information regarding products or services.
• Escalate unresolved or complex issues to the relevant departments promptly.
• Achieve performance metrics, including customer satisfaction, resolution time, and sales conversions.

Requirements:

• Good spoken English with a neutral or US/UK accent.
• 6 months to 1 year of experience in international voice process, preferably with exposure to inbound sales.
• Willingness to work night shifts and serve international clients.
• Strong communication.

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Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health Insurance

Schedule:

• Fixed Shift
• Monday to Friday
• Night Shift (US Shift)

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Compensation Package:

• Performance bonus

Schedule:

• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• US shift

Work Location: In person