Customer Services Executive (Voice & Non-Voice Process)

Role Overview: As a Customer Services Executive, you will be responsible for handling both inbound and outbound customer calls professionally. You will respond to customer inquiries through various communication channels like calls, emails, and chat. Additionally, resolving product or service issues by understanding customer complaints and offering suitable solutions will be a key part of your role. It is essential to maintain accurate records of customer interactions and follow-up actions while striving to meet both individual and team performance targets. Key Responsibilities: - Handle both inbound and outbound customer calls in a professional manner - Respond to customer inquiries through various communication channels such as calls, emails, and chat - Resolve product or service issues by understanding customer complaints and offering suitable solutions - Maintain accurate records of customer interactions and follow-up actions - Strive to meet both individual and team performance targets Qualifications Required: - Age between 18 to 35 years - Minimum of a 12th pass certificate or its equivalent (graduates are preferred) - Good communication skills in English and/or the local language(s) - Basic understanding of MS Office and typing Additional Details: This is a full-time position with the possibility of rotational shifts. Benefits include health insurance, paid sick time, paid time off, and Provident Fund. The work schedule may vary, including day shifts, evening shifts, fixed shifts, morning shifts, night shifts, and rotational shifts, with weekend availability. Performance bonuses and shift allowances are also provided. If you are excited about the opportunity to deliver exceptional customer service and meet performance targets in a supportive team environment, we would love to hear from you! The work location for this position is in person.,