Customer Services Executive (Voice & Non-Voice Process)

Job Description:

We are hiring dynamic and enthusiastic individuals for the position of Customer Services Executive. If you have excellent communication skills and a passion for providing top-notch customer support, we want to hear from you!

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.
• Respond to customer inquiries via voice and non-voice channels (calls, emails, chat).
• Resolve product or service issues by clarifying customer complaints and providing appropriate solutions.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet individual and team performance targets.

Job Requirements:

• Age: 18 to 35 years
• Education: Minimum 12th pass or equivalent; graduates preferred.
• Communication Skills: Good command of English and/or local language(s)
• Experience: Freshers and experienced candidates are welcome.
• Computer Skills: Basic knowledge of MS Office and typing.

Job Type:

Full-time / Rotational Shifts

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,271.38 - ₹25,109.25 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person