5 Service Issues Jobs

Roles & Responsibilities Provide guidance to the team on daily, monthly, and quarterly work plans in accordance with the formulated targets. Actively coordinate and participate in the morning huddle. Monitor and maintain the sourcing funnel adequately. Conduct on the job training for the sales executives by going with them for the sales call. Service the needs of the existing customers whenever required. Manage and conversion rate of Appointment Login, Login to Sanction & Sanction Disbursement. Work closely with the collection team to ensure healthy portfolio quality. Review DSR on a daily basis. Monitor quality of file and guide team on completeness and quality. Co ordinate with credit on smooth sanctioning of file. Consistent visit to important Channel partners. Actively participate in events, seminars and all other sourcing activities. Keeping up to date with products and competitors. Deliverables Achieve Target conversion on Appointment Login, Login to Sanction & Sanction Disbursement. Manage the relationship and source leads as per the defined target. Target achievement on monthly collection efficiencies across. Nil customer service issues, High CSAT scores. Team Training and education of policies and product across his team members. Manage attrition in the team. Eligibility Graduation /MBA (Marketing). - At least 2-5 years of relevant sales experience from Education Loan, secured loan and unsecured loan.

Roles & Responsibilities Provide guidance to the team on daily, monthly, and quarterly work plans in accordance with the formulated targets. Actively coordinate and participate in the morning huddle. Monitor and maintain the sourcing funnel adequately. Conduct on the job training for the sales executives by going with them for the sales call. Service the needs of the existing customers whenever required. Manage and conversion rate of Appointment Login, Login to Sanction & Sanction Disbursement. Work closely with the collection team to ensure healthy portfolio quality. Review DSR on a daily basis. Monitor quality of file and guide team on completeness and quality. Co ordinate with credit on smooth sanctioning of file. Consistent visit to important Channel partners. Actively participate in events, seminars and all other sourcing activities. Keeping up to date with products and competitors. Deliverables Achieve Target conversion on Appointment Login, Login to Sanction & Sanction Disbursement. Manage the relationship and source leads as per the defined target. Target achievement on monthly collection efficiencies across. Nil customer service issues, High CSAT scores. Team Training and education of policies and product across his team members. Manage attrition in the team. Eligibility Graduation /MBA (Marketing). - At least 2-5 years of relevant sales experience from Education Loan, secured loan and unsecured loan.

Roles & Responsibilities Provide guidance to the team on daily, monthly, and quarterly work plans in accordance with the formulated targets. Actively coordinate and participate in the morning huddle. Monitor and maintain the sourcing funnel adequately. Conduct on the job training for the sales executives by going with them for the sales call. Service the needs of the existing customers whenever required. Manage and conversion rate of Appointment Login, Login to Sanction & Sanction Disbursement. Work closely with the collection team to ensure healthy portfolio quality. Review DSR on a daily basis. Monitor quality of file and guide team on completeness and quality. Co ordinate with credit on smooth sanctioning of file. Consistent visit to important Channel partners. Actively participate in events, seminars and all other sourcing activities. Keeping up to date with products and competitors. Deliverables - Achieve Target conversion on Appointment Login, Login to Sanction & Sanction Disbursement. Manage the relationship and source leads as per the defined target. Target achievement on monthly collection efficiencies across. Nil customer service issues, High CSAT scores. Team Training and education of policies and product across his team members. Manage attrition in the team. Eligibility Graduation /MBA (Marketing). At least 2-5 years of relevant sales experience from Education Loan, secured loan and unsecured loan.

Roles & Responsibilities Provide guidance to the team on daily, monthly, and quarterly work plans in accordance with the formulated targets. Actively coordinate and participate in the morning huddle. Monitor and maintain the sourcing funnel adequately. Conduct on the job training for the sales executives by going with them for the sales call. Service the needs of the existing customers whenever required. Manage and conversion rate of Appointment Login, Login to Sanction & Sanction Disbursement. Work closely with the collection team to ensure healthy portfolio quality. Review DSR on a daily basis. Monitor quality of file and guide team on completeness and quality. Co ordinate with credit on smooth sanctioning of file. Consistent visit to important Channel partners. Actively participate in events, seminars and all other sourcing activities. Keeping up to date with products and competitors. Deliverables Achieve Target conversion on Appointment Login, Login to Sanction & Sanction Disbursement. Manage the relationship and source leads as per the defined target. Target achievement on monthly collection efficiencies across. Nil customer service issues, High CSAT scores. Team Training and education of policies and product across his team members. Manage attrition in the team. Eligibility Graduation /MBA (Marketing). - At least 2-5 years of relevant sales experience from Education Loan, secured loan and unsecured loan.

Have a complete understanding of the Education loan and Education institutional loan market in terms of business numbers, business practices and new initiatives. Provide guidance to the team on daily, monthly, and quarterly work plan in accordance with the formulated strategies. Monitoring the team's performance and motivating them to reach targets. Work closely with the collection team to ensure healthy portfolio quality. Ensure Sourcing funnel is managed adequately. Conduct the morning Huddle. Ensure DSR review happens on a daily basis. Monitor and improve conversion ratio of appointment login, Login Sanction, Sanction Disbursement. Maintain and Improve TAT of sanction and disbursement. Educate team and maintain customer service as priority. Ensure regular visit to the key partners. Conduct and monitor business generating activities in the market. Recruit and Train the team on Product/Process/selling skills etc. Constant review of branch performance against key parameters. Have a close follow up on all the delinquent accounts. Deliverables Target achievement on login , sanction & disbursements in EL& EIL Target achievement on ROI & Fee income. Target achievement on monthly collection efficiencies across buckets. Nil customer service issues, High CSAT scores. Team Training and education of policies and product across his team members Low attrition in the team. Expand active relationships and penetration in them. Maintain Team Morale and reduce attrition. Eligibility- Graduation /MBA (Marketing) At least 7-8 years of relevant sales experience from Education Loan, secured loan and unsecured loan.