Customer Services Executive (Survey QC & Updation)

0 - 2 years

2 Lacs

Posted:Just now| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

About the Role

Customer Services Executive (Survey QC & Updation)

Training will be provided.

Key Responsibilities

  • Field Quality Check (QC):

    • Independently visit homes and establishments

      within assigned areas of Kochi to verify the accuracy of previously collected survey data regarding water connections.
    • Use provided digital tools (e.g., tablets/smartphones) to compare reported data with on-the-ground reality.
    • Verify crucial details such as connection status, meter readings (if applicable), property details, and consumer information.
  • Data Updation:

    • Collect any

      missing or updated information

      directly from residents or property owners on-site.
    • Accurately record and input all verified and updated data into the company's system in real-time or soon after the visit.
  • Customer Interaction:

    • Serve as a professional representative of the company, interacting politely and clearly explaining the purpose of the visit (survey QC and updation) to residents.
    • Address basic customer queries related to the survey process or data collection with clarity and patience.
  • Reporting & Compliance:

    • Ensure all fieldwork is completed within set daily targets and deadlines.
    • Submit daily reports detailing work progress, QC findings, and any challenges encountered in the field.
    • Adhere strictly to company policies, safety protocols, and ethical data collection standards.

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