Customer Service/Customer Support Internship in Noida

Job Description

As an intern, you will play a critical role in helping clients succeed on our platform. Selected Intern's Day-to-day Responsibilities Include Client onboarding: Understand the operational workflows of new clients and help map them into digital processes on our platform Goal planning: Understand the client’s key objectives from using the platform and assist in creating an actionable plan to achieve those goals Adoption support: Ensure smooth platform adoption by educating client teams, resolving queries, and supporting users in the early stages Platform management: Help clients manage administrative tasks like adding sites, applications, and users Feature education: Continuously introduce clients to advanced or new features of the platform and guide them in using them effectively Best practices sharing: Bring insights from other client engagements to inspire better usage and outcomes Stakeholder interaction: Engage directly with senior business users such as Heads of Operations or Supply Chain, and regularly join client calls to provide support and learn through real-time interaction Cross-functional exposure: Work closely with our co-founders and core team, contributing across product, customer success, and operations Who We’re Looking For Strong communication and problem-solving skills Curiosity to understand how different businesses operate Willingness to learn a digital platform inside out Comfort with ambiguity and a hands-on attitude No prior experience needed, but a background or interest in operations, business, or tech is a plus Our Culture We’re a small, collaborative team that believes good ideas can come from anywhere. As an intern, you’ll be encouraged to share your input freely—whether it’s product feedback, process suggestions, or creative ideas. We foster a culture of openness, ownership, and continuous learning. If you’re someone who likes building, solving, and growing, you’ll find a lot to love here. About Company: Pulse is a technology platform to enable world-class digital operations for enterprises. Enterprises that care for their customers and employees work with us. We help them ensure safe work environments, deliver top-quality products and services for their customers, and meet all regulatory compliances. The operation function has the biggest teams, and they are often the last ones to get access to digital. We are passionate about changing that and bringing the power of digitally powered processes to last-mile operations. Show more Show less