Customer Service Specialist

Company Description

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Role Description

This is a full-time on-site role for a Customer Service Specialist located in Bhubaneswar. The Customer Service Specialist will be responsible for managing customer support inquiries, ensuring customer satisfaction, and delivering excellent customer service. The role involves handling phone calls, emails, and other communication channels to address customer needs, resolve issues promptly, and maintain a high level of customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Proficiency in Phone Etiquette and effective communication skills
• Strong Customer Satisfaction focus
• Excellent problem-solving and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in a customer-facing role is a plus
• Bachelor's degree in Business Administration, Communications, or related field