Customer Service Specialist

Job Description

Company Description Policybazaar.com is a leading online insurance platform in India, part of the PB Fintech Group. The group also includes Paisabazaar.com and Policybazaar.ae, serving the UAE region. With strong investor backing, Policybazaar.com aims to educate people on insurance products and tap into the underpenetrated online insurance markets. Role Description This is a full-time on-site role as a Customer Service Specialist located in New Delhi. The Customer Service Specialist will be responsible for providing support, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service on a daily basis. Qualifications Customer Support, Customer Service, and Customer Experience skills Ability to maintain high levels of customer satisfaction Proficiency in phone etiquette and communication Excellent problem-solving and interpersonal skills Prior experience in customer service roles Knowledge of insurance products is a plus Bachelor's degree in a related field is preferred Show more Show less