Customer Service Specialist

The company, Ferrero, is a family-owned global company known for iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. With a presence in over 50 countries and products sold in more than 170 countries, Ferrero has a global reach that is loved by generations worldwide. The company's success is attributed to its 40,000 dedicated employees who prioritize care and quality in crafting a business and brands they are proud of. If you join Ferrero, you could be part of this passionate team. Ferrero is committed to fostering a diverse and inclusive culture where all employees feel valued and have equal opportunities for growth. The company believes in the unique talents of each individual and aims to nurture their abilities to succeed both personally and professionally. By encouraging curiosity and natural skills, Ferrero enables its employees to shape their careers within the company's multicultural and innovative work environment. As a part of Ferrero, you will be responsible for the complete ownership and seamless management of day-to-day Customer Service operations, specifically focusing on the Order to Cash process. Your main responsibilities will include ensuring 100% service levels to all customers, identifying and addressing potential areas of service level loss, managing appointments and timely deliveries, collaborating closely with planning and logistics teams, and maintaining stock freshness and inventory management. Additionally, you will engage with sales and trade marketing teams to ensure order placement and forecast adherence, manage sales returns, and create relevant dashboards for performance review. To excel in this role, you should ideally hold a post-graduate degree, preferably in Operations, and have 4-7 years of experience. Specific knowledge in the supply chain area, particularly in Customer Service, is required, along with a deep understanding of key performance indicators such as Case Fill Rate, Order Fill Rate, Line Fill Rate, and OTIF. Proficiency in MS Office tools, especially Excel and PowerPoint, is essential. Strong analytical skills, clear thought process, interpersonal skills, team management abilities, and the capability to handle challenging situations are also necessary. Knowledge of SAP is preferred. To thrive in this role and at Ferrero, you should be consumer and product-centric, dedicated to delivering exceptional results for consumers worldwide. If you are passionate about supply chain management and eager to contribute to a global brand known for its quality and care, Ferrero could be the perfect place for you to grow your career. Job Referral Code: C Requisition ID: 69010 Job Function: End to End Supply Chain Country: India City: Pune Apply Now ,