Customer Service Specialist

Agoda is an online travel booking platform that offers accommodations, flights, and more to travelers worldwide. With a global network of 4.7M hotels and holiday properties, as well as flights, activities, and other services, Agoda, based in Asia and part of Booking Holdings, is dedicated to connecting people with diverse travel experiences. Our team of 7,100+ employees from 95+ nationalities across 27 markets fosters a work environment rich in diversity, creativity, and collaboration. Through a culture of experimentation and ownership, we strive to enhance the travel experiences of our customers and bridge the world through travel. At Agoda, we believe that travel enriches lives by enabling individuals to explore, learn, and connect with different cultures, fostering empathy, understanding, and happiness. Our global team is passionate, skilled, and driven, united in our mission to make a positive impact on the world. By leveraging innovative technologies and strong partnerships, we aim to facilitate easy and rewarding travel experiences for everyone. Agoda's Customer Support Team is dedicated to providing real-time assistance in 38 languages, around the clock, to address the everchanging needs of travelers. Committed to upholding Agoda's values, our team goes beyond traditional customer support by actively seeking ways to enhance the customer experience. Through collaboration, experimentation, and innovation, we continuously strive to develop effective products that drive Agoda's business performance and deliver exceptional customer service. The Opportunity: We are currently seeking Customer Service Specialists to join our team in Gurgaon, India. This role offers a fantastic opportunity to develop your customer service skills in a fast-paced and supportive environment. As a Customer Service Specialist, you will be responsible for delivering excellent customer service, managing inquiries from guests and partners, and supporting various Agoda products such as hotels, flights, and activities. Key Responsibilities: - Deliver excellent customer service via phone, email, and live chat channels. - Support a range of Agoda products and services after receiving necessary training. - Handle a high volume of inquiries from clients and customers. - Meet individual and team goals and key performance indicators (KPIs). - Implement business strategies to improve customer service. - Identify and implement process improvements. - Collaborate effectively with team managers. - Perform administrative duties as needed. - Maintain confidentiality of customer information. - Take ownership of customer issues and concerns. Qualifications: - Excellent command of spoken and written English. - Proficiency in Hindi speaking and writing is desirable. - Minimum 1 year of experience in customer service roles, preferably in a contact center environment. - Positive attitude, attention to detail, responsibility, trustworthiness, and goal-oriented. - Strong customer service skills, including attentiveness, empathy, patience, and communication. - Analytical thinking and problem-solving abilities. - Ability to work under pressure and in a fast-paced environment. Work Arrangement: - Rotational shift schedule. - Hybrid working arrangement. To learn more about our hiring process, please visit: [Agoda Hiring Process](https://careersatagoda.com/blog/how-we-hire-ceg/) Agoda is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. Your application will be kept on file for future vacancies, and you may request to have your details removed at any time. For more information, please refer to our privacy policy. Thank you for considering a career with Agoda.,