Customer Service Representative (Women Ethnic Wear)

0 years

1 - 2 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a proactive and customer-focused Sales Representative to manage sales through WhatsApp and phone calls. This role isideal for someone who enjoys direct interaction with customers and has a good understanding of ethnic wear trends.

Key Responsibilities

● Handle incoming and outgoing sales calls to understand customer needs.

● Share product images and details over WhatsApp based on customer preferences, budget, and fabric choices.

● Clearly explain fabric types, pricing, and trending designs.

● Follow up with interested customers to ensure timely sales closures.

● Build and maintain long-term relationships with clients for repeat business.

● Maintain an updated customer database for regular follow-ups

● Coordinate with the inventory team to confirm product availability.

● Provide after-sales support and resolve order-related queries.Requirements:

● Prior experience in sales (especially WhatsApp or phone-based selling)

● Good communication skills in Hindi and English (Hinglish preferred)

● Comfortable handling multiple WhatsApp chats and calls

● Strong customer service and negotiation skills

● Basic knowledge of women’s ethnic wear or fabrics is an added advantage

● Familiarity with WhatsApp Business and Google Sheets/Excel.

Pranav Creations is a leading B2B distributor of premium women’s ethnic wear, supplying top brands like Odhni, Inaya, Libas, andmore across PAN India. Known for our curated collections, we ensure high-demand designs that drive sales for retailers andwholesalers. With a strong presence in Chandni Chowk, we specialize in quality, trendy, and competitively priced apparel, making us atrusted partner in the ethnic fashion industry.

Whatsapp Directly - 9625 9398 10 (Mansi)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Internet reimbursement
  • Leave encashment
  • Paid time off
  • Provident Fund

Application Question(s):

  • What is your current / last salary ?
  • Are you comfotable for Chandni Chowk Location ?
  • Do you have selling experience of women ethnic wear ?

Work Location: In person

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