Customer Service Representative

Responsibilities:

• To answer and make calls within the set standard.
• To provide accurate information to callers.
• To provide exceptional customer service.
• To acquire all necessary process information.
• To stay updated with protocols as per process.
• To document all call information according to standard operating procedures.
• To maintain and improve quality results by adhering to standards and guidelines.
• To learn additional responsibilities to grow within the organization.
• To follow up customer calls where necessary.
• To learn multiple processes.
• To report unresolved call issues to the supervisor.
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills, 30wpm.
• Team player with strong listening and interpersonal skills
• Superior listening, verbal, and written communication skills.
• Quality-oriented individual with the ability to rapidly learn.