Customer Service Representative

Company Description

Title Graphics Pvt. Ltd. is a leading name in the signage industry in India. Established in 1998, the company has grown from a small team of 10 to over 200 professionals. Title Graphics specializes in sign fabrication for various sectors, including the automotive and petroleum industries, as well as international retail brands. The company is known for its commitment to excellence, delivering innovative and durable signage solutions from design to installation, ensuring top-quality service.

Role Description

This is a full-time, on-site role for a Customer Service Representative based in Kochi. The Customer Service Representative will handle day-to-day customer interactions, addressing inquiries and resolving issues to ensure a positive customer experience. Responsibilities include responding to customer inquiries, providing product and service information, troubleshooting, and maintaining high levels of customer satisfaction.

Qualifications

• Proficiency in Customer Service, Customer Support, and maintaining Customer Satisfaction
• Experience in managing Customer Experience
• Ability to handle customer interactions professionally and empathetically
• Excellent communication and interpersonal skills
• Strong problem-solving capabilities and attention to detail
• Ability to work efficiently in a fast-paced environment
• Previous experience in the signage industry is a plus
• Bachelor's degree in Business Administration, Communications, or a related field