Customer Service Representative

OrbiTouch HR (orbiTouch outsourcing pvt ltd)

3 - 5 years

0 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

addressing customer concerns updating dsr preparing daily status report air sea lcl fcl air preparing can copies handling shipments

Work Mode

On-site

Job Type

Full Time

Job Description

Urgent Hiring || Import Customer Service || Mumbai

Profile : Import Customer Service

Experience: 3-5 Years

Ctc: Upto 8 LPA (depend in the interview)

Location: Fort, Mumbai

Customer Service Import

Handling shipments Air / Sea (LCL, FCL, AIR)
Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
Preparing CAN copies and sending Cnee with arrival Details
Resolving the issues & query of customers regarding daily routing orders.
Execute order request calls / email
Email suppliers, carrier & customers with shipping updates
Track shipments and confirm receipt & arrivals of shipments.
Ensure customer experience by addressing customer concerns and resolving issues
Responsible for answering and routing phone calls, handling enquires
Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

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