Customer Service Representative

open mind services

1 years

0 Lacs

Gurgaon

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

service query escalation management

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities: Handling inbound calls, outbound calls, emails, and chats The candidate should be good in handling the sales query and convert into success. Strong knowledge of medical equipment. Deepening relationships with the existing customer base of the company. Should be able to provide customers with detailed information on products, services & offers. Ability to handle all customer queries and complaints and resolved with in TAT. Ability to up-sell a company product to the customers. Responsible to work upon undelivered cases and escalate wherever necessary. Handling escalation cases and resolving customer queries by coordinating with product and operations team. • Ability to build rapport in diverse workforce in a multicultural setting. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Rotational shift Experience: Customer relationship management: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

More Jobs at open mind services

Customer Service Representative

Gurgaon

1.0 - 1.0 yrs

INR 0 - 0 Lacs

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Customer Service Representative