Customer Service Representative

1 - 2 years

1 - 2 Lacs

Posted:11 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Relationship Associate

Location: Mohali, Punjab

Key Responsibilities :

  • Handle lead conversion through effective communication and persuasion.
  • Conduct cold calling and manage timely follow-ups with potential customers.
  • Convince customers to purchase from our store by providing the best product solutions.
  • Develop in-depth product knowledge to guide customers effectively.
  • Maintain and update customer records using CRM software.
  • Ensure seamless customer experience from inquiry to after-sales support.

Requirements :

  • 1–2 years of experience in customer service/sales, preferably in the retail sector.
  • Fluency in English, Hindi, and Punjabi (mandatory).
  • Strong interpersonal and persuasion skills.
  • Knowledge of CRM software and basic computer proficiency.
  • Goal-oriented with the ability to work under targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,504.93 - ₹20,000.00 per month

Language:

  • English (Preferred)

Work Location: In person

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