Customer Service Representative

Job Description

Role: Customer Service Representative Job Type: Fulltime Location: Mohali About Fitelo: We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. We’re dedicated to giving you the very best of health and lifestyle from the comfort of your home or office Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We're a team of health care experts from doctors to dieticians to fitness coaches helping people to achieve their fitness goals. About the role: We are looking for a Customer Service Representative to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ideal candidate will have: Experience as a Customer Service Representative Knowledge of customer relationship management (CRM) practices Experience in sales or customer service is preferred Problem-solving attitude Excellent communication skills Aptitude for fostering positive relationships Teamwork and leadership skills Customer-oriented mindset Specifically, this role will involve: Serving customer by providing service information and resolving service problems Attracting potential customers by answering service questions Maintaining customer records by updating clients information Resolving service problems by clarifying the customer’s complaint, determining the cause of the problem, explaining the best solution to solve the problem and following up to ensure resolution Contributing to team effort by accomplishing related results as needed Gaining solid knowledge of competitors Qualifications: BSc/BA in Business Administration or similar field Show more Show less