Customer Service Representative

Role Overview

We are hiring Customer Support Executives for the Health Campaign (Ramp) project. The role involves handling customer interactions, resolving queries, and ensuring a positive experience while adhering to process guidelines.

Eligibility Criteria

• Education: Graduate / Undergraduate
• Experience:
• Freshers: Allowed up to 10% of total hires (Maximum 30 candidates)
• Any Industry Experience: Allowed up to 50% (Maximum 90 candidates)
• Relevant Work Experience (Customer Support / Healthcare / International Voice Process): Minimum 40% (80+ candidates, can exceed but cannot fall below this percentage)

Key Responsibilities

• Handle inbound and outbound calls for the Health Campaign process.
• Provide accurate information and assistance to customers.
• Ensure high-quality customer service with empathy and professionalism.
• Meet daily productivity and quality benchmarks.
• Maintain proper documentation of customer interactions.
• Collaborate with team members and report to supervisors as per requirements.

Job Details

• Headcount Requirement:
• First Batch (2nd Sept 2025): 40 candidates
• Daily Line-up: Minimum 10 candidates/day until onboarding target is met
• Contract Duration: 2 Months
• Shifts: Rotational
• Work Mode: [Specify – Work From Office / Hybrid / Work From Home]
• Compensation: [To be defined as per company policy]
• Additional Benefits: [Cabs, meal allowance, performance incentives, etc. – if applicable]

Skills Required

• Excellent communication skills in English (both verbal and written).
• Customer-oriented with strong problem-solving abilities.
• Ability to work in rotational shifts.
• Basic computer knowledge and typing speed.
• Prior healthcare/customer support experience preferred (for relevant experience pool).

Job Types: Full-time, Contractual / Temporary
Contract length: 2 months

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Jaipur city, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Required)
• Hindi (Required)

Location:

• Jaipur city, Rajasthan (Required)

Work Location: In person