Customer Service Representative

Job Description – Customer Support Executive (E-commerce)

We are looking for a professional individual with experience in e-commerce and platforms like Shopify & Shiprocket. The role requires someone who can provide excellent customer service and handle multiple tasks while staying focused on the customer.

Minimum Experience: 1 year in e-commerce/customer service.

Responsibilities:

• Be available for customer support via Call/WhatsApp/Chat/Email from 10 AM to 7 PM.
• Understand our business and products, and represent the company to clients with care.
• Handle customer queries from different platforms (Website, Amazon, etc.).
• Coordinate with courier companies to ensure timely delivery of shipments.
• Provide technical support and guidance on products.
• Communicate professionally via phone and email.

Skills Required:

• Excellent communication skills (spoken & written)
• Creative thinking and problem-solving ability
• Patience and ability to engage customers in conversation
• Strong interpersonal skills
• Self-motivated, energetic, and professional

Job Type: Full-time

Pay: ₹10,432.14 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How Many Years of Relevant Experience You have in Customer Service Representative?

Language:

• English (Preferred)
• Hindi (Preferred)

Location:

• Ahmedabad, Gujarat (Preferred)

Work Location: In person