Customer Service Representative

Company Description

BrandzStorm

Role Description

This is a full-time on-site role located in Mumbai for a Customer Service Representative. The Customer Service Representative will handle customer inquiries, resolve complaints, and provide excellent support to ensure customer satisfaction. Responsibilities also include maintaining detailed records of customer interactions, collaborating with internal teams to resolve issues efficiently, and ensuring delivery of exceptional customer experiences.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Satisfaction
• Experience in handling and enhancing Customer Experience
• Strong communication and interpersonal skills
• Customer calling for order confirmation from website
• Ability to manage time effectively and multi-task in a fast-paced environment
• Problem-solving abilities with a focus on providing solutions
• Minimum qualification: High school or equivalent
• Prior experience in a customer service role is preferred

Email - hr@brandzstorm.com