Customer Service Representative

Job Description

Job Title: Customer Care Executive / Lead Manager Key Responsibilities: Handle incoming client calls and provide prompt support. Address sales queries, coordinate with internal teams, and ensure timely follow-up. Maintain and analyze customer data and reports. Update and manage entries in the CRM system. Participate in regular training sessions to stay updated on products and processes. Requirements: Proficient in Excel and MS Office. Fluent in English with good communication skills. Strong coordination and follow-up skills. Organized, detail-oriented, and customer-focused. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Customer service: 5 years (Required) Language: English (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person