Customer Service Representative

Key Responsibilities:

Handle customer queries and complaints through voice, chat, and email

Manage inbound and outbound customer interactions professionally

Provide accurate details on flight bookings, schedules, policies, and more

Resolve complaints effectively and escalate complex cases when required

Perform back-office operations such as documentation and follow-ups

Ensure high levels of customer satisfaction and service quality

Job Type: Full-time

Pay: ₹24,000.00 - ₹28,500.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Life insurance
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Turbhe Khurd, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work in a 24*7 Rotational shift and a Rotational Week off?

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person