Customer service Rep- Chat and email support

As a Customer Service Representative at UnifyCX, you will be responsible for providing exceptional support to customers through chat and email. Your empathetic and tech-savvy approach will ensure a seamless experience for customers, addressing inquiries and troubleshooting issues effectively. Your contribution to customer satisfaction and brand loyalty is crucial in this role. Key Responsibilities: - Respond to customer inquiries via chat and email, providing timely and accurate assistance - Troubleshoot service-related problems, offer step-by-step guidance, and escalate issues when necessary - Assist customers with billing inquiries, service upgrades, plan changes, and account updates - Educate customers on the company's broadband and video services, features, and self-service tools - Maintain detailed records of customer interactions - Build positive relationships, demonstrate empathy, and exceed customer expectations - Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores Qualifications Required: - Bachelor's Degree/Diploma in any Discipline - 2 years of experience in a customer service role in a call center setting - Strong written English communication skills adaptable to chat and email channels - Basic technical proficiency, including familiarity with CRM software and troubleshooting connectivity issues - Exceptional problem-solving skills and attention to detail - Ability to handle multiple tasks and manage time effectively in a fast-paced environment If there are any additional details about the company in the job description, please provide them separately for inclusion in the final output.,