Customer service Rep- Chat and email support

As a Customer Service Representative at UnifyCX, you will be an essential part of our dedicated team, providing exceptional support to our valued customers. Your role will involve communicating with customers through chat and email to address inquiries, troubleshoot issues, and ensure a seamless experience. Your ability to deliver timely and effective solutions will play a crucial role in enhancing customer satisfaction and fostering brand loyalty. Your responsibilities will include responding to customer inquiries across various channels such as chat and email, ensuring that assistance is provided in a timely and accurate manner. You will troubleshoot service-related problems, offer step-by-step guidance, and escalate issues to the appropriate teams when necessary. Additionally, you will assist customers with billing inquiries, service upgrades, plan changes, and account updates, while also educating them about our broadband and video services, features, and self-service tools. It will be vital for you to maintain detailed and accurate records of customer interactions, build positive relationships with customers by demonstrating empathy, and consistently exceed their expectations. Meeting or exceeding key performance indicators, including response time, resolution rate, and customer satisfaction scores, will be essential to your success in this role. To be considered for this position, candidates must possess a Bachelor's Degree/Diploma in any Discipline, along with a minimum of 2 years of experience in a customer service role within a call center setting. Strong written English communication skills are required, with the ability to adapt to different communication channels such as chat and email. Basic technical proficiency, including familiarity with CRM software and troubleshooting common connectivity issues, is also necessary. Exceptional problem-solving skills, attention to detail, and the ability to handle multiple tasks effectively in a fast-paced environment are key attributes we are looking for in potential candidates.,