Customer Service Professional - B2

• Maintain client satisfaction with delivery of soft, transport and MIS services and support programs to increase customer satisfaction.
• Support compliance with FM PARTNER minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly to identify potential challenges and plan corrective actions accordingly.
• Conduct inspections of assigned properties proactively addressing any deficiencies.
• Support work order management for in house staff and vendors as necessary.
• Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending.
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
• Support facility specific cost savings targets to contribute to the account achieving savings goals .
• Assist in the development and management of operational and capital budgets.
• Generate both periodic and ad hoc reports as needed
• Generate and distribute management reports in accurate and timely manner
• Supervises the preparation and Maintain a status on all projects and proactively communicate with management and customers.
• production of flowers, bedding and decorative
• Maintain garden Plants and shrubs and smooth operations.
• Prepares daily work schedules and maintains timesheets and personnel records. Supervises winter maintenance, and parking lots. Maintains a suitable inventory of plants, supplies and equipment and ensures the
• Complying with transportation-related policies, as well as safety rules, union contracts, and government regulations.
• To facilitate / handhold the Customers during all Client visits.
• Ensure coordination for client visits conference/Meeting Rooms, food & beverage service, availability of and other requirements
• To be available from start to end of client visit. To closely monitor.
• Timely inputs to Admin lead for any concerns.
• The request is received from the client coordinator / project team about the impending client visit. The client names to be displayed in the monitor available in the reception area while welcoming the guest.
• Refreshments like coffee / Tea, Soft drinks, cookies to be arranged in the Board room based on the requirement as per the request.
• All meals will be arranged in the dining room for Clients, from the std. star Hotel/outdoor caterers as per the contracted rate

Location:

Scheduled Weekly Hours: