Posted:6 days ago|
Platform:
Work from Office
Full Time
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, ensuring timely investigation and restoration of services to maintain operational efficiency and customer satisfaction. You will engage with various stakeholders to facilitate smooth communication and resolution of technical challenges, contributing to a collaborative work environment focused on service excellence.
Roles & Responsibilities:
- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.
- Assist in the documentation of processes and procedures to enhance team knowledge.
- Engage with customers to understand their needs and provide effective solutions.
- Collaborate with cross-functional teams to ensure seamless service delivery.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Customer Service Operations.
- Good To Have Skills: Experience with Desktop Transformation.- Strong communication skills to effectively interact with customers and team members.
- Ability to analyze and troubleshoot issues in a timely manner.
- Familiarity with IT service management frameworks and best practices.
Additional Information:
- The candidate should have minimum 0-2 years of experience in Customer Service Operations.
- This position is based at our Noida office.
- A 15 years full time education is required.
Trigent Software
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