1 - 3 years
2 - 3 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Roles & Responsibilities
• To answer customers calls and solve customer queries/ complaints or grievances.
• To provide all necessary information asked by the customers.
• Maintain quality standard and ensure adherence to the quality parameters & ensure customer
satisfaction.
• Identifies the need to escalate specific issues and follow through where necessary.
• Presents detailed information and responds to questions from Managers, clients, and
Customers.
• To Upsel/Cross Sell as per mandated products
SMFG India Home Finance Co
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