Customer Service Officer

Designation : Customer Service Officer
Location : Kheda (Gujarat)
Reporting to : Regional Customer Service Manager

Job purpose :
Primarily responsible for Secondary Transportation & Warehousing (2 - 3 depots depending upon geography). Driving cost efficiencies along with customer satisfaction.

Secondary Freight Management:
- Responsible for Managing Secondary Transportation, i.e. Depotto Distributors- Ensure on time execution in full- Need to ensure transportation cost by monitoring Vehicle Utilization on daily basis and driving max utilization across locations.- Driving Performance metrics e.g. Indent Vs Placement, Truck Utilization,Vehicle upsizing, - -Transit Time Adherence, Shortage/ Damages Index etc.

Warehouse Management & Customer Service:
- Managing multiple depot locations- Ensure daily executions of orders and unloading of primary vehicles- Implement new processes and systems in depots – for automation and modernization- Warehouse Cost Management- Labor efficiencies/productivities at depots- Ensure freshness of stocks by following FEFO and early liquidation- Execute Depot as per SOPs and put in controls to ensure compliance- Ensure Depot Compliance - Depot Audits.- Ensure Safety and Hygiene at depots

Others:
- Knowledge in SAP and MS Office- Vendor Management experience- Coordination with other stake holders like Sales, Finance, Audit etc.- Open to relocation.

Education Qualification : Graduation/ Post Graduation in Management / Supply chain

Experience (in years) : At least 5 years’ experience in logistics from FMCG industry and in case of MBA from good management school the lesser work experience is acceptable.

Job Type: Full-time

Pay: ₹60,000.00 - ₹65,000.00 per month

Work Location: In person