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Equitas Small Finance Bank
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Customer Service Officer

Customer Service Officer

Equitas Small Finance Bank

3 - 6 years

5 - 8 Lacs

Bikaner Jodhpur

Posted:1 month ago| Platform:

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Skills Required

Finance Customer Service customer service principles BFSI relationship management Data Analytical

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide timely and accurate information about products and services. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Strong understanding of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using technology and software applications. Ability to adapt to changing situations and priorities.

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Equitas Small Finance Bank

Banking

Chennai Tamilnadu

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Customer Service Officer