Customer Service Officer

Einfochips

1 - 5 years

2 - 20 Lacs

bengaluru karnataka india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

problem solving communication skills customer support crm software data analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a dedicated Customer Experience Specialist to join our team in India. The ideal candidate will have 1-5 years of experience in customer service or a related field, with a passion for delivering exceptional customer experiences.

Responsibilities

Engage with customers to understand their needs and provide effective solutions.
Respond to customer inquiries via email, chat, and phone in a timely manner.
Gather customer feedback and provide insights to improve products and services.
Collaborate with internal teams to resolve customer issues and enhance customer satisfaction.
Maintain accurate records of customer interactions and transactions.

Skills and Qualifications

Bachelor's degree in Business Administration, Communication, or a related field.
Strong verbal and written communication skills in English and local languages.
Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Excellent problem-solving skills and a customer-centric mindset.

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