Customer Service Officer

0 years

1 - 0 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Us

Indo Texnology is India’s #1 provider of automatic cone packing and cone transport solutions for the spinning industry. We are committed to delivering top-quality products and exceptional service to our customers. To strengthen our customer experience, we are looking for a Customer Service Officer who will be the first point of contact for clients, ensuring smooth communication, issue resolution, and customer satisfaction.

Key Responsibilities

  • Act as the primary contact for all customer inquiries via phone, email, and in-person.
  • Handle order updates, complaints, and service-related queries with professionalism.
  • Coordinate with the sales, service, and technical teams to ensure timely resolution of issues.
  • Track and follow up on service calls, installations, and maintenance schedules.
  • Maintain accurate customer records and update CRM systems.
  • Prepare reports on customer interactions and feedback for continuous improvement.
  • Build and maintain strong relationships with customers to enhance loyalty and trust.

Job Types: Full-time, Permanent

Pay: ₹9,453.76 - ₹32,320.39 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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