Job
Description
Hiring Intake Form Job Title: Customer Service Officer Grade: Officer Grade 2/3 Department: Replenishment Manager: Shanoj Devassy Work Location: Kolkata, Ahmedabad, Tirunelveli, Vijayawada Target onboarding date: July 2024 Reason for hire (new position/replacement) New Position Any other inputs: Current Job responsibilities/skills: Core responsibilities: CFA Management Stock Management & Accuracy, Depot hygiene & safety, Depot team capability assessment & gap corrections Transportation Management Ensure timely truck placement, timely order execution, Freight Negotiation Customer Service Ensure satisfaction of Direct Customers (GT/MT/eCOM/Others) through timely interventions Daily monitoring of key metrics preparing reports, analysis and actions Regular depots visits and monitoring adherence vs SOPs Vendor Management Facilitate timely resolution of vendor issues/concerns Must have skills: SAP, Excel, Good communication, negotiation & problem solving skills. Desired skills: Presentations, Data Analytics, TMS/WMS and other tech tools in Logistics & Warehousing Education MBA in Supply Chain/Operation Experience: 3-9 yrs Team size / direct and indirect reports: No Direct Key success criteria: Emotional resilience, attention to details, keen to learn/adaptability, ready for flexible working hours, Inter personal skills Possible career path: Asst. Manager > RCSM Sourcing Inputs: Target companies: FMCG Companies like Coke, Pepsi, ITC, HUL, Dabur, Nestle, TCPL etc Colleges & batch: Tier 3 Bschools like UPES, Amity, ILAM, IISWBM etc Titles: Logistics Officer/Executive/Manager, Warehouse Manager, Depot Manager, Logistics & Customer Service Officer Any list of screening questions: Person should be mobile, ready operate from Depot location Any internal/ex-employee to consider: Ex CSOs, S&F Officers with required experience
