Customer Service Officer

Job Description

Position:- Customer service (Voice process) Location:- Bhat, Ahmedabad Full time, Permanent Job Summary: We are looking for a highly motivated and results-driven Customer service associate to join our team. The ideal candidate will be responsible for reaching out to potential customers, promoting products or services, and solving customer queries over the phone. Strong communication skills, persuasive abilities, and a target-driven mindset are essential for success in this role. Key Responsibilities: Handle inbound and outbound calls and provide customer support. Understand customer needs and offer suitable products/services. Follow up on leads and inquiries to convert them into successful sales. Maintain accurate records of calls, sales, and customer information in the CRM system. Handle customer objections and provide appropriate solutions. Build and maintain strong relationships with customers. Requirements: Education: Any Graduate Experience: 0-2 yr experience in any voice or telecalling process Excellent verbal communication and negotiation skills. Ability to handle rejection and remain confident on calls. Strong persuasion and sales skills. Basic knowledge of CRM software and MS Office is preferred. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Shift allowance Yearly bonus Experience: Telecommunication: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Required) English (Required) Gujarati (Required) Location: Ahmedabad, Gujarat (Required) Work Location: In person