Customer Service Officer

Job Description

Job Title: Customer Support Executive Company: Altruist JD Location: Indore, Madhya Pradesh Openings: Multiple ( IPRU, IBL) Job Description: We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first attitude. Key Roles & Responsibilities: -Handle customer queries via phone in a professional manner -Provide accurate information and resolve customer issues effectively -Ensure high levels of customer satisfaction -Maintain proper records of customer interactions -Escalate unresolved queries to the appropriate department -Follow up with customers when needed -Adhere to process guidelines and compliance standards Meet daily and monthly performance targets (call quality, response time, resolution, etc.) Eligibility : Qualification: Undergraduate / Graduate (15 years of education) Experience: 0 to 2 years Languages Required: Good communication in Hindi & English Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Preferred) Hindi (Preferred) Location: Indore, Madhya Pradesh (Required) Work Location: In person