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10xgrowthaccelerator
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Customer Service Officer

Customer Service Officer

10xgrowthaccelerator

1 - 5 years

0 Lacs

bhubaneswar

Posted:1 day ago| Platform: Shine logo

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Skills Required

verbal communication skills problemsolving abilities multitask customercentric attitude

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Executive at our Bhubaneswar location, you will be responsible for handling inbound customer calls in a professional manner and efficiently resolving customer queries. Your primary goal will be to ensure customer satisfaction by providing accurate and updated information about MakeMyTrip services. You will document customer interactions in the system to maintain a record of the same. To excel in this role, you must have prior BPO experience and be able to provide proof of your experience. A customer-centric attitude, strong verbal communication skills in English and Hindi, good problem-solving abilities, and a proactive approach are essential for success. You should also be comfortable multitasking and handling pressure in a fast-paced environment. Freshers will be offered a salary of 14,500/month, while experienced male candidates with at least 1 year of experience are eligible for 16,500/month. Please note that an experience certificate is mandatory for experienced roles. The work schedule includes a 9-hour shift per day, 6 working days a week on a rotational basis, and a rotational week off. Cab facility is not applicable. This is a full-time position with Provident Fund benefits. The work location is in person, and your dedication to providing quality service will be highly valued in our team.,

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Customer Service Officer