Customer Service Officer

Job description:

Job Title: Customer Support Executive

Company: Altruist JD

Location: Indore, Madhya Pradesh

Openings: Multiple (Airtel Black, Black Gold, Airtel BB, IPRU, IBL)

Job Description:

We are hiring Customer Support Executives to manage inbound and outbound customer interactions for leading telecom and insurance processes. The ideal candidate will have strong communication skills and a customer-first attitude.

Key Roles & Responsibilities:

Handle customer queries via phone in a professional manner

Provide accurate information and resolve customer issues effectively

Ensure high levels of customer satisfaction

Maintain proper records of customer interactions

Escalate unresolved queries to the appropriate department

Follow up with customers when needed

Adhere to process guidelines and compliance standards

Meet daily and monthly performance targets (call quality, response time, resolution, etc.)

Eligibility:

Qualification: Undergraduate / Graduate (15 years of education)

Experience: 0 to 2 years

Languages Required: Good communication in Hindi & English

Shifts & Week Offs:

Shift Timings:

Boys: Rotational Shifts

Girls: Any 9-hour shift between 6 AM – 8 PM

Select processes offer Day Rotational Shifts (No Night Shift)

Weekly Off: 1 or 2 Rotational (depending on process)

Job Type: Full-time

Pay: ₹10,000.00 - ₹16,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)
• Hindi (Preferred)

Location:

• Indore, Madhya Pradesh (Required)

Work Location: In person